Getting care for coronavirus (COVID-19)

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When to call 911

Is this an emergency?

If you’re suffering from a life threatening condition, stop and call 911.

Getting care for COVID-19

If you have symptoms of COVID-19

People who match this list and have COVID-19 symptoms should get care.

  • 65 or older; or
  • have existing health conditions; or
  • are experiencing more serious symptoms

Existing health conditions are heart, lung, kidney, and any other conditions which may lower your immune system.

If you have strong signs of a fever, cough, or difficulty breathing, contact your provider.

If you have mild symptoms (like a fever and cough without shortness of breath or difficulty breathing) stay home and self-isolate to protect others.

Whatever happens, most people who get COVID-19 will recover without needing medical care.

Where to get care

If you are not a Crossover member

This website is intended to be helpful to anyone looking for health information about COVID-19.

If you’re not an eligible member patient of Crossover through your employer’s health benefits package and need medical attention or advice, please seek care from a provider in your local community or health insurance network.

Care for Crossover members

Here’s what to do if you need care.

Don’t come to a health center. Call or send us a message first

For now, our care is virtual to reserve resources for those most in need and to slow the spread of COVID-19.

  • If you’re a Crossover member, find your company below and click your company’s name to log in.
  • Your provider will let you know if you need to be seen in person.

If you think you need to be tested for COVID-19

First, self-isolate if you think you have symptoms of COVID-19.

  • Don’t come to a health center. Call or send us a message first.
  • If you’re a Crossover member, find your company below and click your company’s name to log in.
  • Schedule a free 15-minute COVID-19 phone screen appointment.
  • Your provider will let you know if you need to be tested and where to go for testing.

If your provider says you need to go to a health center

  • Use social distancing when you travel.
  • If you can, driving to your appointment on your own is best.
  • Don’t take public transportation unless you have to.
  • We’ve stopped our Lyft rideshare program, for now, to help reduce the spread of COVID-19.
  • When you arrive at our health center, you’ll be given a surgical face mask that you must wear.

Read our mask and face covering guidelines.

COVID-19 appointment types and fees for Crossover members

Appointment typeFees
COVID-19 prescreening
15 minute phone consultation
No cost
COVID-19 in person test
Where available
No cost
COVID-19 in person visit
Where available
No cost
COVID-19 lab feesNo cost
(Lab fees apply for non-COVID-19 tests)

Getting care that isn’t for COVID-19

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This includes long term or chronic conditions like diabetes, or asthma, or new conditions like a rash or anxiety.

  • Don’t come to a health center. Call or send us a message first.
  • If you’re a Crossover member, find your company below and click your company’s name to log in.

You can make a virtual appointment with us if you need

  • day to day care if you’re sick
  • day to day care if you have an ongoing illness
  • nursing
  • physical therapy
  • chiropractic 
  • acupuncture 
  • mental, emotional, and behavioral health
  • eye care and lens prescription reorders
  • health coaching

Where applicable, standard in person fees apply for all of these services. 

Crossover health center status

On-campus health centers

If you use our on-campus health centers, check the home page of your health center for scheduling status.

California

MathildaVirtual only
North FirstVirtual only
San TomasPrimarily virtual + In-person, as needed
Testing available
ShorelineVirtual only
SOMAPrimarily virtual + In-person, as needed

Texas

Las ColinasPrimarily virtual + in-person, as needed
SpringPrimarily virtual + in-person, as needed

New York

MidtownVirtual + In-person primary care, as needed

Where to log in to get Crossover care

If you are a Crossover member at one of these companies, use your company’s link below to log in and get care.

Not sure if you’re a Crossover member through your employer?

It is possible that you are an employee at one of these companies but are not offered or eligible to be a member of Crossover as part of your health benefits.

Call Crossover from 8am to 5pm PT at 1-408-708-0204 to check your eligibility.

How COVID-19 is treated

What is the treatment for COVID-19?

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For now, remdesivir has been approved by the FDA for use in hospitals.

There is new evidence from a trial that remdesivir can help people recover faster from COVID-19. 

Researchers around the globe are looking at existing drugs to see if they may work against the virus that causes COVID-19, and are working to develop new treatments, too.

Can remdesivir treat people with COVID-19?

Updated on

There is new evidence from a trial that remdesivir can help people recover faster from COVID-19.

For now, remdesivir has been approved by the FDA for use in hospitals.

In a trial, an IV (intravenous) treatment of remdesivir was shown to reduce how long COVID-19 symptoms last from 15 days down to 11 in a clinical trial. The trial of 1,063 people was run by the U.S. National Institute of Allergy and Infectious Diseases (NIAID) at hospitals around the world.

Remdesivir was originally made to treat Ebola and other coronaviruses. It is an antiviral medication, and works by attacking an enzyme a virus needs inside our cells.

New information about how COVID-19 can be treated may be available from the CDC.

What you can do to feel better if you have COVID-19

Take these steps to feel better:

  • get plenty of rest—but you don’t need to stay in bed
  • stay well hydrated
  • take acetaminophen (like Tylenol) to reduce fever and ease aches and pains
  • follow the directions of any medicine you take

⚠️ If you take acetaminophen (like Tylenol), you should not take more than 3,000 milligrams from all products in one day.

If you are taking any combination of cold or flu medicine, keep track of all the ingredients and the doses.

Does taking ibuprofen (NSAIDs) make signs of COVID-19 worse?

When it’s safe to take ibuprofen (like Advil)

  • you still need relief from signs of COVID-19
  • you have signs of COVID-19 and can’t take acetaminophen, like Tylenol
  • you’ve already taken 3,000 milligrams of acetominophen, like Tylenol (the highest daily dose) in one day

The CDC, FDA, and World Health Organization say that either acetaminophen (Tylenol) or ibuprofen medicine can be used to treat the symptoms of COVID-19, like fever and aches and pains.

Because some doctors are worried that taking ibuprofen, like Advil, (also called NSAIDs, or non-steroidal anti-inflammatory drug) has caused some people with signs of COVID-19 to feel worse, they say to choose acetaminophen, like Tylenol, first, but use no more than 3,000 milligrams per day.

Does high-doses of vitamin C work to treat COVID-19 patients?

We don’t know.

Some seriously ill patients with COVID-19 have been treated with high doses of intravenous (IV) vitamin C in the hope it will speed recovery.

There is no evidence that high doses of intravenous (IV) vitamin C works to treat COVID-19, and it is not a standard part of treatment.

Can hydroxychloroquine or chloroquine be used to treat COVID-19 patients?

There are no drugs or other therapeutics approved by the US Food and Drug Administration to prevent or treat COVID-19.

Scientists are quickly studying the use of hydroxychloroquine and chloroquine to treat people who have positive test results for COVID-19 and have mild, moderate, or severe conditions.  

Hydroxychloroquine and chloroquine are oral prescription drugs that have been used for treatment of malaria and certain inflammatory conditions.

The FDA has issued permission to use these drugs for treatment of hospitalized people during the COVID-19 emergency.

Does taking elderberry help treat COVID-19?

We don’t know.

No supplements have been proven to be effective in preventing or treating infection with COVID-19.

Safety and security with virtual Crossover visits using Zoom

Is it safe to use Zoom?

Yes, it’s safe.

Crossover follows recommended security configuration guides to make sure our Zoom meetings are secure and has a Business Associate Agreement (BAA) with Zoom.

Are Zoom meetings encrypted?

Yes, Zoom meetings are encrypted.

Zoom uses a combination of end to end and transport encryption between participants and Zoom servers depending on the devices and applications used in the meeting.

Are we at risk of being “Zoom Bombed” (an unauthorized person joining the call)?

No.

Crossover uses HIPAA Compliant Zoom accounts.

  • anyone who joins a Zoom meeting is placed into the waiting room until the meeting owner allows them to join the meeting
  • people in the waiting room can’t see or hear anything happening in the meeting

Is my personal data or meeting data being shared with 3rd parties?

No.

Zoom does not collect, share, or sell any personal information from Zoom meetings.