COVID-19 MEMBER RESOURCE CENTER We are here to help Crossover members with any COVID-19 questions or health concerns.


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COVID-19 MEMBER RESOURCE CENTER We are here to help Crossover members with any COVID-19 questions or health concerns.
We’re here to help Crossover members and their dependents with COVID-19 questions and health concerns.
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If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.

Your privacy is important to us. You are asked to enter the company you work for to guide you directly to your designated care team, should you decide to connect with them. If you did not get your membership through your employer benefits, simply enter “Personal” and submit to continue.


J&J Vaccine Statement from CDC and FDA

April 13, 2021

**Official CDC and FDA joint statement:**

On April 13th, the CDC and FDA released a joint statement regarding a rare but potentially serious type of blood clot that has occurred in six of the more than 6.8 million people who have received the J&J COVID-19 vaccine. Based on this finding, experts are recommending a pause on administration of the vaccine out of an abundance of caution while additional information is gathered. The CDC and FDA statement says that any adverse events in J&J vaccine recipients appear to be extremely rare. Recipients of the vaccine who develop severe headache, abdominal pain, leg pain, or shortness of breath within three weeks after vaccination should contact their healthcare provider.

As a recipient of the J&J vaccine, no special action needs to be taken. Although the likelihood of this type of blood clot is extremely low, it’s important to report the side effects listed above to your doctor if they appear within three weeks of vaccination.

We hold your safety as a top priority and are monitoring closely for the latest updates. Please see below for answers to some important questions about this developing situation and don’t hesitate to contact us with any additional inquiries.

**Is this out of an abundance of caution?**
Yes. The CDC and FDA are being extremely cautious. Although this type of blood clot is rare, it may be potentially serious. It’s important to determine whether these occurrences are truly linked to the vaccine or not.

**Is this a concern for the Pfizer and Moderna vaccines?**
This safety concern was not noted in clinical trials and has not been associated with either of these vaccines at this time.

**Do I need to take aspirin or get another brand of vaccine?**
It is not recommended that you take aspirin or that you be vaccinated with another vaccine.

Member Immunizations

January 15, 2021

With the recent FDA authorization of two COVID-19 vaccines, we have been getting questions about if and when we will be offering immunizations to our members. While we are not able to offer the vaccine at Crossover Health centers or on-campus locations at this time, here are some points to keep in mind as we anticipate the ability to do so:

  • Vaccine supply is still very limited. There are currently two vaccines authorized for emergency use. The federal government is directing distribution to each state—from there, individual states and local health departments are coordinating distribution.
  • Each state agency is following their own guidelines and prioritization of which groups can be vaccinated. For most states, the vaccine is only currently available to “Phase 1” individuals, identified as frontline healthcare workers and some residents of long-term care facilities. There are many local variations on the “Phases” which may be set by individual states and/or counties.
  • In locations where primary care providers are being offered the vaccine, our care teams are starting to get immunized.
  • In each state where we have a health center, Crossover is completing the required registrations to be able to give the COVID-19 vaccine. Once registered, Crossover will need to wait until local health agencies provide vaccine supply to each health center.
  • As soon as the vaccine becomes available to Crossover, we will begin to offer them to our members. We anticipate this will be sometime in the spring of 2021 based on current distribution rates.
  • As always, our Care Navigators can also assist with finding vaccine dispensing locations for each Phase of recipients.

With two vaccines already authorized by the FDA, the outlook for an end to the pandemic looks to be in sight—although it will be a few more months until the general public will have the ability to be immunized. In the meantime, don’t put off the care you need. We have many health services available to support you—online and in person—from primary care to mental health counseling, physical medicine, and many other resources for sick and preventive care.

We look forward to sharing more information on the COVID-19 vaccination when we are able to begin immunizing.

You may also find our blog about vaccines helpful.

Do you want to learn more or have questions for the care team? Let’s talk.